Appointments will not always be provided by a GP, or your usual GP – the supporting clinician/specialist will however have the relevant knowledge and skills. In this way we can focus our GPs to support you when you have complex needs.

Consultations are for one person, approximately for 10 minutes and ideally to discuss one problem. The consultation will not always be face-to-face, it may be conducted over the telephone or via webcam, if appropriate.

Try and manage common ailments and viruses yourself – visit a pharmacy, or look at on-line NHS advice before booking an appointment.

If you have set up Patient Access, the online booking service, you will be able to book online appointments, click here to access online services.

If you require an appointment click on the link for E-Consult.

To ensure that phone calls are answered as quickly as possible, please telephone after 11am for pre-bookable routine appointment requests and enquiries. If you require a specific doctor the Patient Advisor will advise you of the next available appointment.

Each routine appointment is 10 minutes per patient.

We have limited GP advance appointments, however, if the GP schedules a follow-up appointment, the Patient Advisors will be in touch to arrange this with you.

Please notify us in advance (preferably when booking your appointment) if you would like a Chaperone present.

Home Visits are for Patients needing end of life care, completely housebound, or if their clinical condition would be adversely affected by attending the Practice. See our Home Visiting Policy (link to policy page)

Home visit requests should be made before 11.30am.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.

All home visits are triaged and you will be visited by either a GP (not necessarily your usual GP), a Registrar or a Paramedic.

If you need help with interpreting or translation, please let us know when you make the appointment.  You can arrange for a friend or relative to accompany you.  Alternatively we offer a translation service, but we will need at least 24 hours notice to book an interpreter.

It is important to be as frank and open as you can.  You may find it helpful to prepare some notes to bring with you to discuss during your appointment.  Taking phone calls during an appointment is wasting your GP’s time – please either decline the call or explain you will call them back.

The doctors encourage patients who need to see a doctor the same day to telephone the Practice as soon after 8.00 am as possible.

If you need to speak to a GP but you don’t feel you need to attend the surgery, the Patient Advisor will suggest you ask your question via e-consult. The GP will generally respond to you within 2 working days.

On busy days, you may be offered a telephone consultation with the Duty Doctor to establish the urgency of your medical need. Our Advance Nurse Practitioners, Locums and Paramedics specialise in on-the-day appointments for when you are unexpectedly not well. Alternatively the Patient Advisor can arrange a routine call back with the GP, this may take 3-4 working days. Please ensure you give as much information regarding the call back as possible.

If you have been offered a telephone consultation, we will call you on the telephone number you have given.  If you are only available on a mobile phone, please remember to have it switched on and ensure you are in a location with good reception.