The Bay Medical Practice

Training afternoon closure

For urgent medical attention when the surgery is closed please telephone


For appointments call:

01983 409292  Sandown branch
Broadway Sandown Isle of Wight PO36 9GA

01983 862245  Shanklin branch
Carter Road Shanklin Isle of Wight PO37 7HR

For general enquiries you can also email us:

Telephone lines are open 8am to 6.30pm Mon – Fri

Monday08:00 – 18:30
Tuesday08:00 – 18:30
Wednesday08:00 – 18:30
Thursday08:00 – 18:30
Friday08:00 – 18:30

Telephone lines are open 8am to 6.30pm Mon – Fri

Please note: From 01 May 2024 our Shanklin branch will close at 5.30pm.

Monday08:00 – 17:30
Tuesday08:00 – 17:30
Wednesday08:00 – 17:30
Thursday08:00 – 17:30
Friday08:00 – 17:30

When you need help fast but it isn’t a 999 emergency between 18:30 – 08:00 on weekdays, at weekends and on bank holidays Telephone 111.

The 111 service is free to call from landlines and mobiles and is staffed by a team of fully trained call advisers, supported by nurses, paramedics and GPs who are on hand to assess callers’ needs and ensure they receive the right service as quickly as possible.  It guides patients to a locally available service or provides appropriate advice and information.

When someone calls 111, they will be assessed straight away.  If it is an emergency, an ambulance will be dispatched immediately without the need for any further assessment.  For any other health problems, the NHS 111 call advisers will be able to direct people to the service that is best able to meet their individual needs.  For minor illnessess and injuries, the 111 service will be able to provide immediate medical advice.

Out-of-hours services are generally very busy so please think carefully before using this service and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Find out more about more about our patient social media guidance and the behaviour expected of patients when posting or engaging with us on our social media platforms by reading our Patient Social Media and Acceptable Use Policy here.

Our Facebook Page

We have a Facebook page which provides a range of useful information for our patient population. Click the image below to open our page, and don’t forget to like our page to keep updated with our latest information.