The doctors, nurses and all staff at The Bay Medical Practice are committed to the provision of the best possible clinical, patient, partner and staff experience within available resources.


  • To uphold the Practice Vision, personally and as a Team.
  • To work smartly aiming to achieve the most possible within available resources.
  • To respect and trust individual strengths and weaknesses.
  • There is a shared ownership and responsibility by partners, staff and patients.
  • Be a positive ambassador for the practice and patients.
  • Listen to and understand the needs of our patients, and wherever possible reflect those needs on our services.
  • Provide excellent customer service, by ensuring we respond to patients in an open, caring and timely fashion and importantly keep our promises


  • Provide an environment which is clean, safe, and conducive to high quality patient care.
  • Continue to develop a culture of high trust and delegation – minimise micromanagement.
  • Develop trust towards management and partners from employees, patients and from other parties.
  • Ensure the Practice remains a viable going concern; meeting all parties’ aspirations where possible.
  • Offer patients, with on-going health issues, a clinical programme, jointly owned by both of us, to ensure that reviews and medication are managed effectively
  • Ensure that clinical and non-clinical staff partake in Continuous Professional Development.
  • Ensure we practice in accordance with national guidelines, recognise best practice, enable our patients and the Practice to benefit from continuous improvement and working with the wider healthcare environment to deliver innovative solutions.
  • Utilise available technology to enable all our clinical staff to respond effectively to healthcare needs.
  • Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day.
  • Ensure prescriptions are ready for collection with 48 hours.
  • Provide non-NHS services in a timely fashion against an agreed tariff.
  • Regularly communicate on Surgery performance.
  • Respond quickly and pro-actively to any concerns about our services.
  • Maximise individual professional fulfilment and pride in organisation.
  • Maximise individual personal fulfilment.
  • Improve internal communication.
  • To be flexible in delivery of work and time.
  • To be positive and maintian a forward looking attitude.
  • Make quick clear decisions and deliver on decisions as agreed.
  • Use external resources to inform and improve practice [CCG, appraisals, QOF etc]

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Shanklin Medical Centre CQC overall rating:  Good   23 November 2017

Last Review 06/09/2019 (Good)

Sandown Health Centre CQC overall rating:  Good    13 September 2018

Last Review 23/01/2020 (Good)

Both sites are accessible by wheelchair and all the rooms are also wheelchair accessible. Access to all floors is available by a lift as well as the normal stair cases. Both sites also have hearing loop facilities which can be used throughout the buildings.

If you need help with interpreting or translation, please let us know as you make the appointment.  You can arrange for a friend or relative to accompany you.  Alternatively we offer a translation service, but we will need at least 24 hours notice to book an interpreter.

As a training practice, hospital doctors wanting to enter General Practice can spend up to twelve months with us in order to gain the experience they need to become family doctors.

A doctor in training is called a GP REGISTRAR, reflecting the fact that they are a qualified doctor and here to learn General Practice. Dr Giles, Dr Trowell and Dr Cule are our GP trainers.

The Deanery will inspect the Practice regularly to ensure we provide the appropriate standard of care, levels of organisation, and an environment that would be conducive for a training practice. The staff and Partners have all worked hard to achieve this. We are strongly committed to providing high standards of training, without losing the friendly touch that has been the hallmark of this Practice. We are committed to training doctors to become GPs.

Consultations may be video recorded as part of training and your medical records may be used for educational purposes. You will be made aware of this and asked to sign a consent form prior to your consultation. You are under no obligation and it will not affect your treatment.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Bay Medical Practice in the last financial year was £131,241 before tax and National Insurance. This is for 5 full time GPs and 13 part time GPs who worked in the practice for more than six months.