If you are not sure if you need to be seen today, click on the E-Consult button below

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.  Calls to 111 are free from landlines and mobiles.

In a genuine emergency you should call 999.  Chest pains and / or shortness of breath constitute an emergency.

A Pharmacy can help you for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis, etc. through a service called Pharmacy First, they can issue medication for many common ailments, often at no charge.  No appointment is necessary, just ask to speak to the Duty Pharmacist. Many pharmacies have a confidential area where you can speak in private.

Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns. But they do a lot more than that….

As well as helping with common illnesses – like sore throats, coughs, colds, tummy troubles and aches and pains – pharmacy teams can also help with stopping smoking, cutting down on alcohol, advice on safe sex and emergency contraception.

Pharmacies in our area have a  late night and weekend opening rota so there is always one available.

Common ailments

Including:  cough, cold, vomiting, eye infections, teething, migraine, hayfever, insect bites & stings, ear ache, fever, athlete’s foot

Contact your pharmacy first for advice


Children who are unwell

See our paediatric specialist Advanced Nurse Practitioner

Less complex medical needs

Including:  urine infection, rash, in-growing toe nail, stomach aches & pains, fainting, throat infections, chest infections etc

See an Advanced Nurse Practitioner

Health & long term conditions monitoring

Including: blood pressure, height, weight, asthma, diabetes, smears, birth control etc

See a Practice Nurse (or Health Care Assistant for some of these)

Wounds & ear syringing / microsuction

Including: suture removal, dressings, leg ulcer clinics, ear syringing

See a Practice Nurse or a Health Care Assistant

Immunisations & travel injections

See a Practice Nurse

Medication changes and reviews

Speak to our Prescription Clerks or Clinical Pharmacists

Housebound Patients

Including:  most blood samples, wound dressing, ear syringing, Dopplers

Contact:  District Nurse Team tel 534050

(part of the Hospital Trust)

Administration & process

For sick notes use e-consult.

For results use online services (anytime) or telephone the surgery after 11am.

Mouth, gum or dental problems

Including:  referrals and pain relief

Contact your dentist first, then NHS 111

On discharge from the Hospital

Make sure you have been given your results, urgent prescriptions, sick note etc before your leave.

Contact St Mary’s on 524 081

Practical support

Including: mobility concerns, respite care for the carer or patient

Contact Adult Social Care tel:  814980 or Age UK Care Navigator tel:  525282

Mental health

Including:  assessments, low mood, anxiety, bereavement

See your usual GP or our Mental Health Nurse or for on-line advice bigwhitewall.com (16 to 24 year olds)

Prescription requests

Must either be in writing, via on-line services or you can ask your nominated pharmacy to request for you.

Ask a Patient Advisor

About registering for on-line services

High street pharmacists are medicines experts and they can also give advice on common health problems which may save you a trip to your GP practice.  Expert advice on:

  • Medicines

  • Bugs and viruses (Nasty coughs and colds and flu)

  • Aches and pains

  • Skin conditions and allergies

You don’t need an appointment to see a pharmacists and you can speak in private.

They will advise you if you need to see a GP