📢 Rapid Health – Our First Week in Numbers!
📢 Rapid Health – Our First Week in Numbers!
We’ve just completed our first week using Rapid Health, and we’d like to say a big thank you to all our patients for adapting so well to the change.
Rapid Health is designed to make access to care fairer and faster, by prioritising patients based on medical need — not just when you call.
From Tuesday to Friday, here’s what we achieved together:
✅ 505 appointments were self-booked online by patients using Rapid Health
📩 433 medical requests were received and reviewed by our clinical team. Patients were:
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Offered an appointment
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Sent a link to book one themselves
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Contacted directly by a clinician
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Or directed to another service where appropriate
🗂️ 316 admin requests were submitted online, including:
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117 “ask a doctor a question” requests
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47 fit note requests
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30 updates to contact details
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22 test result queries
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18 referral enquiries
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And more, including letters, sick notes, and prescription queries
🕒 Rapid Health is available Monday to Friday from 7:00am to 5:30pm.
If you’re aged 16 or over, it’s the best way to request an appointment or get admin support.
🔗 Submit your request here: https://thebaymedical-consult.uk.rapidhealth.co.uk
📱 Don’t forget to keep your email and mobile number up to date. You can do this via the NHS App, on our website, or by calling us.
We’re still learning and improving — thank you for your continued patience and kindness as we make this transition together!
