Appointments

Request a GP Appointment

All GP appointment requests for patients aged 16 and over should be submitted through Rapid Health, our secure online system.

Rapid Health is available Monday to Friday from 5:00am until 6:30pm.

Rapid Health asks a few simple questions about your symptoms or request so you can be directed to the most appropriate care.

Depending on your answers and clinical need, you may:

• Be offered the opportunity to self-book an appropriate appointment
• Be offered an appointment or contacted by the practice
• Receive advice without needing an appointment
• Be directed to another service that is better placed to help you

You do not need to call at 8:00am to get an appointment. Requests are prioritised based on clinical need, not on who contacts us first.

Request a GP Appointment

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When You Should Call Us Instead

Please call us on 01983 862000 if:

• The patient is under 16
• You need a nurse or healthcare assistant appointment, for example blood tests, wound care, vaccinations or long-term condition reviews
• You are requesting a home visit

For children under 16, please call the practice to request an appointment.

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Thinking of Calling Us?

Please complete a Rapid Health request yourself wherever possible. It is much quicker than calling the practice.

When you telephone to request a GP appointment, our reception team will complete the same Rapid Health form with you over the phone. This takes longer than submitting the form yourself and may involve waiting in the phone queue.

Calling the practice does not bypass Rapid Health.

Help us keep our phone lines available for patients who need extra support by completing the form online if you can.

If you cannot use a digital device, a friend, family member or carer can complete the form for you. Our reception team will also support patients who are unable to go online.

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Urgent Medical Problems

If your problem is urgent, you should still submit a Rapid Health request during our opening hours.

Your answers help us assess how quickly you need care and the most appropriate next step.

Depending on your needs, you may:

• Be offered the opportunity to self-book an appropriate appointment
• Be offered an appointment or contacted by the practice
• Receive advice without needing an appointment
• Be directed to another appropriate service

Request a GP Appointment

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Cancelling or Changing Your Appointment

If you no longer need your appointment, please let us know as soon as possible so we can offer it to another patient.

The quickest way to cancel or change a Rapid Health appointment is to use the link in your Rapid Health confirmation email. This updates your medical record automatically.

You can also:

• Reply CANCEL to your appointment reminder text message, if you received one
• Phone us on 01983 862000 at any time and leave a voicemail. Please clearly state:
  • Your full name
  • Date of birth
  • The date and time of your appointment
• Use our online cancellation form if you do not have your confirmation email

Cancel your appointment

Please help us reduce missed appointments by cancelling as soon as you can.

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Home Visits

Home visits are intended for patients who are genuinely housebound and unable to attend the practice.

To request a home visit, please call us on 01983 862000.

A clinician will usually contact you first to assess your needs and arrange the most appropriate care.

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Out of Hours and Emergencies

For urgent medical help when the practice is closed:

• Call NHS 111 for advice
• For a life-threatening emergency, call 999 or go to A&E immediately

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Not Sure Who You Need to See?

Our team includes GPs, nurses, healthcare assistants, pharmacists, physiotherapists and other healthcare professionals.

Depending on your needs, another member of the team may be better placed to help you than a GP.