GP Partners
Dr Charles Iwegbu (m)
BSc (Hons), MBBS, MRCGP, PGCME
Dr Arif Rahman (m)
MBBS, DRCOG
Dr Holly Bartley (f)
BA (Hons), MBBS, MRCGP
Dr Oliver Cule (m)
MBBS iBSC MRCGP DCH
Dr Simon Giles (m)
MBBS, FRCGP, DRCOG, DFRSH
Dr Sam Judd (m)
MBBS, BMEDSCI, MRCGP
Dr Cath Miskin (f)
MB, BS, MRCGP, DRCOG (1994), DFRSH (1994), DipMedEd (2000)
Dr Simon Nevitt (m)
MB, MRCGP
Dr Cabrini Salter (f)
MBBS, MRCGP, JCTGP
Dr Suma Sreeshyla (f)
MBBS, MRCGP, DRCOG, DFFP
Dr Cheng Tan (m)
MBBS, MRCGP, DFSRH
Dr Katie Thomas (f)
MBBS, MRCGP, DFSRH
Dr Gerhard Walters (m)
MB ChB, PMETB, DFSRH
Salaried GP's
Our Salaried GPs work as part of the clinical team to provide high-quality patient care, including routine consultations, long-term condition management, and urgent care.
- Dr Hannah Monks (f) BM
- Dr Madeleine Neville-Jones (f) BMBS, MRCGP
- Dr Hugh Trowell (m) MBBS, DRCOG, FPA Cert, MRCGP 1992.
- Dr Salam Musa (m) MBBS, LRCS (Eng), LXP (Lon), LMSSA
Salaried GPs support the practice in delivering continuity of care and working alongside our GP Partners and wider healthcare team.
Practice Nursing Team
Practice Nursing Team
Our dedicated nursing team plays a vital role in providing high-quality patient care at The Bay Medical Practice. Our team includes Practice Nurses, Nurse Associates, Healthcare Assistants (HCAs), and Phlebotomists, who work together to support patients with a wide range of healthcare needs.
Lead Nurses
- Andrea Lowman (f) – Joint Lead Nurse
- Hana Stillman (f) – Joint Lead Nurse
Practice Nurses
- Caroline Bolton (f)
- Becky Blake (f)
- Julie Loosemore (f)
- Tracy Lovegrove (f)
- KC Santos (f)
- Dionne Urry (f)
- Hannah Wickens (f)
- Carrie Yates (f)
- Adri Odendall (f)
Nurse Associate
Healthcare Assistants (HCAs)
- Claire Charlton-Smith (f)
- Hannah Hopkins (f)
- Vicky O’Sullivan (f)
- Clare Tilbury-Cotton (f)
- Lindsey May (f)
Phlebotomists
- Laura Brown (f)
- Linda Platts (f)
- Pam Bowen (f)
- Peter Lovegrove (m)
How Our Nursing Team Supports Patients
Our Practice Nurses assist with:
- Long-term condition management (e.g., diabetes, asthma, COPD)
- Immunisations and vaccinations
- Wound care and dressings
- Cervical screening (smear tests)
- Travel health advice and vaccinations
Our Healthcare Assistants (HCAs) and Nurse Associates support with:
- Blood pressure monitoring
- Health checks and NHS Health Checks
- Assisting with minor procedures
- Lifestyle advice and patient education
Our Phlebotomists provide:
- Blood sample collection for tests
Advanced Healthcare Practitioner (AHP) Team
Our Advanced Healthcare Practitioner (AHP) Team includes Advanced Nurse Practitioners, Advanced Clinical Practitioners, and Advanced Paramedics who work alongside our GPs to provide expert patient care. They also support our Home Visiting Service, ensuring patients who are housebound or unable to attend the practice receive medical care at home.
Advanced Nurse Practitioner (ANP)
Advanced Clinical Practitioners (Paramedic) – ACP – Paramedic
- Lewis Couch (m)
- Emma Humfrey (f)
Advanced Paramedics
- Joseph Hassett (m)
- Justin Orme (m)
- Jake Taylor (m)
- Angela Ticehurst (f)
How the AHP Team Supports Patients
- Assessing, diagnosing, and treating a wide range of health conditions
- Providing urgent care and minor illness management
- Supporting long-term condition management
- Delivering our Home Visiting Service for housebound patients
Pharmacy & Prescriptions Team
Our Pharmacy and Prescriptions Team plays a crucial role in supporting safe and effective medication management for our patients. They work alongside GPs and other healthcare professionals to ensure prescriptions are reviewed, issued accurately, and in line with best clinical practice.
Clinical Pharmacists
- David France (m) – Team Lead / Clinical Pharmacist
- Emily Stott (f) – Clinical Pharmacist
Pharmacy Technicians
- Aimee Bennett (f)
- Rachel Harley (f)
- Alexander Paterson (m)
Prescriptions Administration
- Emma B.– Lead Prescriptions Clerk
How Our Team Supports Patients
- Medication reviews and safety checks
- Advice on prescriptions, side effects, and interactions
- Repeat prescription management and queries
- Support for long-term condition medication management
- Assisting with medication changes after hospital discharge
For more information on prescription services, including ordering repeat prescriptions, visit our Prescriptions Information page.
Administrative Teams
Administrative Teams
Our Administrative Teams provide essential support to ensure the smooth running of The Bay Medical Practice. They assist with patient records, appointment bookings, prescriptions, medical correspondence, and administrative processes that help deliver high-quality care.
Data Administration Team
This team manages patient records, data accuracy, and clinical coding, ensuring that all information is kept up to date and correctly recorded for patient care and NHS reporting.
- Sarah C.
- Carly P.
- Carol S.
- Shirley S.
- Louise T.
They support clinical data management, NHS reporting, and digital record-keeping to ensure patient care is well-documented and safely stored.
Medical Secretaries Team
The Medical Secretaries handle patient referrals, consultant correspondence, and medical record requests. They work closely with GPs to ensure specialist referrals and hospital communications are processed efficiently.
- Becky G. – Medical Records & Data Requests Administrator
- Claire K. – Medical Secretary
- Kristie L. – Medical Secretary
Key responsibilities:
- Processing referrals to hospitals and specialists
- Handling patient medical record requests
- Managing correspondence between GPs and secondary care providers
QOF & Recalls Team
The Quality and Outcomes Framework (QOF) & Recalls Team ensures patients receive timely health checks, chronic disease monitoring, and vaccination reminders.
- Caroline B. – Practice Support Coordinator
- Sharon G. – GP Assistant – Diabetes & Recalls
Key responsibilities:
- Coordinating patient recall systems for regular check-ups
- Managing long-term condition reviews such as diabetes, asthma, and hypertension
- Supporting GPs in tracking quality-of-care indicators
Operations Support
Lee D. – Operations Support Administrator (OSA)
Provides essential operational and compliance support across the practice. Lee helps maintain clinical rotas, governance records, and inspection readiness, working closely with the Operations Manager and Practice Manager – Operations & Compliance to ensure the practice runs safely and efficiently.
Patient Advisor Team
Our Patient Advisors are the first point of contact for patients. They handle appointment bookings, general enquiries, prescription requests, and signposting patients to the right services.
Team Lead:
Patient Advisors:
- Sarah B.
- Pauline B.
- Ellie B.
- Alison B.
- Theresa B.
- James D.
- Kim H.
- Matt M.
- Nikki L.
- Katy M.
- Kerry L.
- Danielle M.
- Laura M.
- Hannah M.
- Charlotte N.
- Deborah S.
- Niamh S.
- Lucy T.
- Amii W.
- Ann W.
- Sonia W.
Key responsibilities:
- Booking and managing appointments
- Answering patient enquiries and directing them to the appropriate clinician or service
- Assisting with prescription requests and medication queries
- Updating patient contact details and medical records
How Our Administrative Teams Support You
- Ensuring smooth patient communication between the practice, hospitals, and external services
- Supporting timely referrals, prescriptions, and chronic disease management
- Maintaining secure, accurate patient records
- Assisting patients with appointments, enquiries, and digital services
For more information on how we can help, please contact the practice.
Primary Care & Other Colleagues
Our Primary Care Team includes specialists who provide additional support alongside our GPs and nurses. They offer personalised care, helping patients with social, mental, and physical health needs.
Health & Wellbeing Team
- Todd Connor – Chronic Pain Coach – Supports patients in managing long-term pain through lifestyle strategies and self-care techniques.
- Michael Flatley – Social Prescriber – Connects patients with non-medical support, including community services, mental wellbeing support, and lifestyle advice.
- Jacqui Mead – Social Prescriber – Helps patients improve wellbeing by accessing local resources and social support networks.
- Anna Parsons – Social Prescriber – Supports individuals in addressing social factors affecting their health and wellbeing.
- Alison Trappit – Health & Wellbeing Coach – Works with patients to set and achieve health goals related to lifestyle, diet, and mental wellbeing.
Primary Care Physio – FCP Team
Our First Contact Physiotherapy (FCP) Team provides assessment, diagnosis, and management of musculoskeletal (MSK) conditions without the need to see a GP first.
- Nneka Okonkwo – First Contact Physiotherapist (FCP) – Specialises in assessing and managing musculoskeletal conditions, helping patients with mobility, pain management, and rehabilitation.
- Kathy Pearce – First Contact Physiotherapist (FCP) – Provides expert musculoskeletal care, reducing the need for GP referrals and speeding up access to treatment.
Diabetic Foot Health
- Charlotte Crabtree – Diabetic Foot Checks – Supports patients with diabetes by conducting foot health assessments, checking for complications, and offering preventative care advice to reduce the risk of foot-related issues.
How Our Primary Care Team Supports You
- Helps manage chronic pain and long-term conditions
- Connects patients to social and mental wellbeing support
- Provides direct access to physiotherapy for MSK conditions
- Supports patients with healthy lifestyle changes
- Offers specialist diabetic foot checks to prevent complications
For more information or to book an appointment, please contact the practice.
Senior Leadership Team (SLT)
Our Senior Leadership Team ensures the efficient operation and strategic leadership of The Bay Medical Practice. The SLT oversees patient services, compliance, HR, IT systems, finance, and business operations. Working closely with clinical and administrative teams, they maintain high standards of care, governance, and service delivery.
- Jason McLean – Business Manager – Leads the financial and strategic management of the practice, ensuring sustainability and service development.
- Karen Hermans – Practice Manager – Operations and Compliance – Responsible for operational efficiency, regulatory compliance, and quality assurance, including oversight of Care Quality Commission (CQC) requirements.
- Ryan Francis – Practice Manager – People (HR), IT & Innovation – Oversees workforce management, recruitment, staff wellbeing, IT systems, and the introduction of new technologies to enhance patient care.
Practice Leadership Team (PLT)
The Practice Leadership Team provides day-to-day operational leadership across The Bay Medical Practice. Working closely with the Senior Leadership Team, they support staff, coordinate services, and ensure safe, consistent, and compassionate care for patients.
- Joanna McLean – Operations Manager – Leads daily operations across departments and sites, including coordination of clinical and GP rotas. Ensures smooth workflow, effective communication, and collaboration between teams to support safe and efficient service delivery.
- David Watt – Patient Services Manager – Leads our patient-facing and administrative teams, ensuring smooth, consistent, and compassionate service delivery across all sites. David works closely with the Senior Leadership Team to strengthen operational support, staff development, and patient experience.
- Vicky Patel – Patient Advisor Team Lead– Leads the Patient Advisor team, providing visible day-to-day leadership and support for front-of-house services across both sites. Oversees rota management, service consistency, and patient experience, working closely with the Patient Services Manager, Operations Manager, and Senior Leadership Team.
- Andrea Lowman & Hana Stillman – Joint Lead Nurses – Provides professional leadership for the nursing team, supporting clinical quality, safety, and continuous improvement across all sites.
- David France – Clinical Pharmacist / Pharmacy & Prescriptions Team Lead – Leads the Pharmacy and Prescriptions team, overseeing safe and effective medicines management. Works collaboratively with clinicians and the Patient Services Manager to maintain high standards in prescribing, governance, and patient support.
Our Leadership Team supports the delivery of The Bay’s REAL Strategy — strengthening Relationships, providing a supportive Environment, ensuring Accountability, and inspiring Leadership at every level.
GP Partners
The GP Partners at The Bay Medical Practice are senior doctors responsible for leading the practice. In addition to providing patient care, they manage the practice’s operations, strategic development, and clinical governance. They work alongside our salaried GPs, nursing team, and wider healthcare professionals to ensure high-quality services for our patients.
What is a GP Partnership?
GP partnerships are business partnerships where GPs collectively manage and run the practice. This model allows for greater flexibility and decision-making in how care is delivered to meet patient needs.
For a detailed explanation of GP partnerships and how they operate, visit our GP Partnerships Information Page.
Training Practice
The Bay Medical Practice is a designated training practice, supporting the development of future GPs, foundation doctors, and medical students. This means you may be offered an appointment with a GP trainee or medical student, who will always be supervised by an experienced GP.
Our commitment to training helps maintain high standards of care while supporting the next generation of healthcare professionals.
For more details about our role as a training practice and what this means for your care, please visit our Training Practice Information Page.
GP net earnings
All GP practices are required to declare the mean earnings (average pay) for GPs delivering NHS services to patients at the practice.
The average pay for GPs working at The Bay Medical Practice in the last financial year (2023/24) was £148,909 before tax and National Insurance.
This figure is based on 6 full-time GPs and 12 part-time GPs who worked at the practice for more than six months.
Important Information About GP Earnings
It is important to note:
- The method used to calculate GP earnings does not take into account the number of hours worked by each GP.
- GP earnings include practice expenses such as staff wages, premises costs, and other operational expenses required to run the practice.
- The figure should not be used as a direct comparison with earnings from other professions or other GP practices, as workload, expenses, and contractual obligations vary between practices.
- GPs provide a wide range of complex medical care and are responsible for managing the overall healthcare of thousands of patients, which goes beyond face-to-face consultations.
