Appointments

Routine appointments

Online: The quickest way to book is through our secure online services:

NHS App – Manage appointments, order repeat prescriptions, and view medical records
SystmOnline – Secure online access for booking appointments
eConsult – Submit an online consultation for non-urgent medical queries and administrative requests

By Phone:

Appointments & General Enquires: 01983 862000
Phone lines are open Monday to Friday, 8:00 am t0 6:00 pm

Please note: Our phone lines are very busy between 8am and 10am, especially Mondays. Our quieter times are after 11am or later in the afternoon for shorter wait times.

In Person:
You can also visit the practice and speak to a receptionist during opening hours.

Urgent Appointments

If you need an urgent appointment for today (Monday to Friday), please contact us as early as possible.

Phone us:

Appointments & General Enquires: 01983 862000
Phone lines are open Monday to Friday, 8:00 am to 6:00 pm

Visit the surgery:

You can speak with a receptionist in person at our Sandown or Shanklin branches, Monday to Friday from 8:00 am to 6:30 pm.

What Happens Next?

When you contact us, we will ask about your symptoms to ensure you receive the right care. Our Urgent Assessment Team (UAT) will:

Call you back to assess your symptoms
Offer advice, book an in-person appointment, or direct you to the most appropriate clinician
If needed, arrange for you to be seen at our Urgent Assessment Clinic at the Sandown branch

Important Information

Urgent appointments are allocated based on clinical need and may be fully booked quickly.
Please phone us as close to 8:00 am as possible if you require an urgent appointment.
If your need is not urgent, you can use our online consultation service instead.

Complete an online consultation request

Manage Your Appointments Online

You can book, change, or cancel appointments online using the NHS App or SystmOnline. These services provide a quick and convenient way to manage your healthcare without needing to call or visit the practice.

NHS App

Book and manage GP appointments
Order repeat prescriptions
View your medical records securely

SystmOnline

Book and cancel appointments
Request repeat prescriptions
View parts of your medical record

For more information, visit our SystmOnline Information Page.

If you need assistance accessing online services, please contact the practice.

Cancelling your Appointment

To cancel your appointment:

phone us on 01983 862000, anytime to leave a voice message.
reply CANCEL to your appointment reminder text message
use our online form by clicking the link below

When leaving a voice message, please ensure you say:

Your full name
Date of Birth
Date and Time of your appointment

Please let us know as soon as possible that you cannot attend your appointment.

Cancel your appointment

Request an Appointment Online

Our online consultation service allows you to request medical advice, prescriptions, or administrative support without needing to visit the practice.

This service is available during our practice opening hours.

When to Use Online Consultation

You can use our online form to:

Request medical advice for non-urgent health concerns
Ask about test results or referrals
Request a fit (sick) note
Submit administrative requests such as updating personal details
Request medication advice or prescription queries

Once submitted, your request will be reviewed, and we will aim to respond by the end of the next working day. Some administrative requests may take longer to process.

Urgent Medical Needs

Online consultations are not for urgent appointments. If you need to see a clinician today, please contact us by phone.

Urgent Appointments:

Appointments & General Enquires: 01983 862000
Phone lines open Monday to Friday, 8:00 am – 6:00 pm

Complete an online consultation request

Out of Hours and Emergencies

For urgent medical help outside of practice hours:

Call NHS 111 or visit NHS 111 online for advice.
In a life-threatening emergency, call 999 or go to A&E immediately.

Home Visits

If you are housebound and need an appointment, we can arrange a home visit. Our clinical team will phone you first to assess your needs and determine the most appropriate care.