Rapid Health Information

💡 What is Rapid Health?

Rapid Health is our new online triage and consultation tool, replacing eConsult. It helps patients request help for medical or administrative issues without needing to call. Based on the information you provide, Rapid Health:

Prioritises your request based on medical need
Offers an appointment (if suitable)
Sends your request to our clinical team to review
Provides advice or signposts you to another service

This service is available to patients aged 16 and over for all GP, MSK, ACP, and admin-related requests.

🖥️ How to Access Rapid Health

You can access Rapid Health in three ways:

Online: Use your phone, tablet, or computer at thebaymedical-consult.uk.rapidhealth.co.uk
At the practice: Use one of the kiosks available in the reception areas at Sandown and Shanklin
By phone: Call us on 01983 862000 if you cannot use the form yourself. A Patient Advisor will help complete it with you.

📌 We no longer handle GP appointment requests at the front desk.

⏱️ When to Use Rapid Health

Rapid Health is available:

Monday to Friday, 7:00am–5:30pm
Requests are reviewed during our working hours.

✅ What Can I Use It For?

Use Rapid Health to:

Request help with medical symptoms or conditions
Submit a question to your GP or nurse
Ask for a sick note or test result
Request referrals or repeat prescriptions
Submit a general admin query (e.g. change of details)

If you are caring for someone and have their permission, you may also submit a request on their behalf.

🔒 Is it Safe and Confidential?

Yes. Rapid Health is an NHS-approved secure system. Only our authorised staff can access your information, and all responses are added directly to your clinical record.

🧑‍⚕️ What Happens After I Submit My Request?

Your request will be reviewed by a member of our clinical team. Based on medical need, you may:

Be offered an appointment immediately
Be sent a link to book one yourself
Be contacted by a clinician for further assessment
Be signposted to another service

📅 Appointment Timeframes

Rapid Health automatically sorts your request into one of four categories, depending on clinical urgency:

🔴 Red – same day
🟠 Amber – by end of next working day
🟡 Yellow – within 5 working days
🟢 Green – within 28 days

Appointments are booked with the most suitable clinician based on your needs, which may be a GP, paramedic, nurse practitioner, or MSK specialist.

🔄 Follow-Up Appointments

If a GP has asked you to book a follow-up, they should arrange it during your consultation. If no appointment has been made, you can:

Submit a “Question for the GP” via Rapid Health, near the time you were asked to follow up
Mention this in your admin request so our team can review and arrange care appropriately

🔁 Can I Submit More Than One Issue?

Please focus on your main concern in each request. If you have more than one unrelated issue, you may need to submit another request.

🧾 Temporary Residents and Home Visits

Temporary patients should not use Rapid Health. Please call the practice instead.
If you are housebound and need a home visit, please call us after 8:30am.